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Privacy Policy

Nizvopik

Last Updated: September 13, 2026

Nizvopik respects your privacy and is committed to protecting the personal and business information processed through our website, restaurant management platform, digital menus, QR ordering system, and related services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and what choices may be available to you.

By using Nizvopik services, you acknowledge that you have read and understood this Privacy Policy.

1. About Nizvopik

Nizvopik provides digital restaurant technology and management services.

Our services may include:

  • Restaurant management
  • Digital menus
  • QR-code ordering
  • Table management
  • Online ordering
  • Waiter ordering
  • Kitchen management
  • Billing
  • Delivery and pickup management
  • Staff management
  • Restaurant websites
  • Notifications
  • Reports and analytics
  • Restaurant themes and customization
  • Printing integrations
  • Other restaurant-related digital services

2. Information We Collect

Depending on how you use Nizvopik, we may collect different types of information.

A. Restaurant Information

When a restaurant creates an account or uses our services, we may collect:

  • Restaurant name
  • Restaurant address
  • Branch information
  • Contact number
  • Email address
  • Restaurant logo
  • Business information
  • Menu information
  • Product information
  • Category information
  • Prices
  • Offers and deals
  • Business hours
  • Table information
  • Delivery settings
  • Restaurant preferences
  • Other information provided by the restaurant

3. Account & User Information

For restaurant users and staff, we may collect:

  • Name
  • Phone number
  • Email address
  • Login information
  • User role
  • Restaurant/branch assignment
  • Area assignment
  • Account status
  • Permission settings
  • Login/session information
  • Device information
  • Security-related information

User roles may include:

  • Restaurant Owner
  • Manager
  • Area Manager
  • Waiter
  • Kitchen Staff
  • Rider
  • Other authorized users

4. Customer Information

When customers interact with a restaurant through a Nizvopik-powered menu or ordering system, we may process information such as:

  • Name
  • Phone number
  • Email address, where provided
  • Order information
  • Selected products
  • Table information
  • Delivery information
  • Pickup information
  • Payment-related status
  • Order history
  • Customer requests
  • Device/browser information
  • Location information, where the customer chooses to provide it

The information collected may vary depending on the features used by the restaurant.

5. Phone Numbers & OTP Verification

Some Nizvopik services may use phone-number verification through OTP.

If OTP verification is enabled, we may process:

  • Phone number
  • OTP verification status
  • Verification attempts
  • Related security information

OTP messages may be delivered through third-party SMS providers.

Nizvopik may not permanently store the actual OTP after the verification process, depending on the technical implementation.

6. Location Information

Some Nizvopik features may use location information, particularly delivery or location-based restaurant features.

Location may be collected only when:

  • The customer chooses to provide it.
  • The browser/device allows location access.
  • The relevant feature requires it.

Location information may be used to:

  • Help determine delivery availability.
  • Assist with delivery-related operations.
  • Help identify a customer's selected delivery location.
  • Support restaurant delivery-radius settings.
  • Improve location-based functionality.

You can normally control location permissions through your device or browser settings.

If location permission is denied, certain location-based features may not work correctly.

7. Order & Transaction Information

When an order is placed through Nizvopik, we may process information related to that order, including:

  • Order ID
  • Restaurant
  • Branch
  • Table
  • Ordered products
  • Quantity
  • Product prices
  • Discounts
  • Deals
  • Delivery charges
  • Order status
  • Payment status
  • Order date and time
  • Customer information
  • Delivery information
  • Staff involved in the order

Restaurants are responsible for the accuracy of information they enter into the platform.

8. Payment Information

Where payment functionality is available, Nizvopik may process payment-related information.

Depending on the payment method, this may include:

  • Payment method
  • Payment status
  • Transaction/reference information
  • Amount
  • Payment confirmation
  • Related billing information

Where payments are processed by a third-party payment provider, payment-card or banking information may be handled directly by that provider.

Nizvopik does not need to store complete payment-card information unless specifically required for an authorized service and legally permitted.

Third-party payment providers may have their own privacy policies and terms.

9. Device & Technical Information

When you access Nizvopik, we may automatically receive certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen/device information
  • Language settings
  • Approximate location derived from technical information where applicable
  • Login timestamps
  • Session information
  • Error logs
  • Security logs
  • Usage information

This information may be used for security, troubleshooting, performance monitoring, and service improvement.

10. Cookies & Similar Technologies

Nizvopik may use cookies and similar technologies.

These technologies may be used to:

  • Keep users logged in.
  • Maintain sessions.
  • Remember preferences.
  • Improve security.
  • Understand how the website is used.
  • Improve performance.
  • Provide relevant functionality.
  • Analyze website traffic.

Some cookies may be necessary for the website or platform to function correctly.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features.

11. How We Use Information

Nizvopik may use collected information to:

  • Provide our services.
  • Create and manage accounts.
  • Process restaurant orders.
  • Support restaurant operations.
  • Process or facilitate payments.
  • Provide OTP verification.
  • Manage staff permissions.
  • Support delivery functionality.
  • Provide digital menus.
  • Provide QR ordering.
  • Generate bills and reports.
  • Provide notifications.
  • Maintain and improve our platform.
  • Detect and prevent fraud or abuse.
  • Protect platform security.
  • Troubleshoot technical problems.
  • Communicate with users.
  • Provide customer support.
  • Monitor system performance.
  • Develop new features.
  • Comply with legal obligations.

12. Restaurant Data

Restaurants using Nizvopik may provide business and customer information to the platform.

The restaurant remains responsible for ensuring that it has an appropriate legal basis and permission to collect and use customer information where required.

Nizvopik processes such information primarily to provide the services requested by the restaurant.

13. Sharing of Information

Nizvopik does not sell personal information simply for the purpose of selling personal information.

We may share or disclose information when reasonably necessary to provide our services.

This may include sharing information with:

  • Hosting providers
  • Cloud infrastructure providers
  • SMS/OTP providers
  • Payment providers
  • Email providers
  • Mapping/location providers
  • Printing or technical service providers
  • Security providers
  • Analytics providers
  • Customer support providers
  • Other technology providers necessary to operate Nizvopik

We may also disclose information when required by law, legal process, court order, regulatory requirement, or to protect the rights, security, and property of Nizvopik, our users, or others.

14. Third-Party Services

Nizvopik may use third-party services to provide certain functionality.

Examples may include:

  • SMS services
  • OTP services
  • Payment services
  • Hosting services
  • Cloud databases
  • Mapping services
  • Analytics services
  • Email services
  • Printing software
  • Security services

Third-party providers may independently process certain information according to their own privacy policies and terms.

Nizvopik does not control the privacy practices of third-party providers.

15. Data Security

Nizvopik takes reasonable technical and organizational measures to protect information.

Security measures may include:

  • Access controls
  • Authentication
  • Role-based permissions
  • Encryption where appropriate
  • Secure connections
  • Monitoring
  • Logging
  • Backup procedures
  • Security reviews
  • Protection against unauthorized access

However, no internet-based system can guarantee absolute security.

Users are also responsible for protecting their passwords, OTPs, devices, and account access.

16. Staff & Role-Based Access

Nizvopik may provide role-based access for restaurant staff.

For example:

  • Owner
  • Manager
  • Area Manager
  • Waiter
  • Kitchen Staff
  • Rider

Access to information depends on the permissions assigned to the relevant user.

Restaurant owners and authorized administrators are responsible for assigning appropriate permissions and removing access when staff no longer require it.

17. Offline & Local Restaurant Operations

Where Nizvopik provides supported offline or local-network functionality, certain restaurant information may temporarily be stored on a restaurant's local computer or local network environment.

This may include operational information such as:

  • Menu data
  • Tables
  • Staff information
  • Orders
  • Order items
  • Billing information
  • Printer settings
  • Sync information

When an internet connection becomes available, supported information may be synchronized with Nizvopik's cloud systems.

Restaurants are responsible for maintaining reasonable security of their local computers, Wi-Fi networks, devices, and physical premises.

18. Data Retention

Nizvopik may retain information for as long as reasonably necessary to:

  • Provide services.
  • Maintain business records.
  • Meet legal requirements.
  • Resolve disputes.
  • Prevent fraud.
  • Maintain security.
  • Maintain transaction and accounting records.
  • Enforce agreements.
  • Improve services where legally permitted.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

19. Account Cancellation & Data

When a restaurant cancels its account, certain information may remain stored for a reasonable period where necessary for:

  • Legal compliance
  • Accounting
  • Security
  • Fraud prevention
  • Dispute resolution
  • Contract enforcement
  • Legitimate business purposes

Where applicable, users may request information regarding available data deletion or export options.

Some information may need to be retained where legally required or reasonably necessary.

20. Children's Privacy

Nizvopik is intended for restaurants, businesses, staff, and customers who are legally able to use the relevant services.

Nizvopik does not knowingly request or intentionally collect personal information from children for purposes unrelated to providing the restaurant service.

If you believe that a child has provided personal information improperly, please contact us.

21. Marketing Communications

Nizvopik may send service-related communications such as:

  • Account notifications
  • OTP messages
  • Security alerts
  • Service updates
  • Billing notifications
  • Important operational messages

Where permitted and applicable, Nizvopik may also send promotional communications.

Users may be provided with an option to opt out of promotional communications.

Service and security-related communications may still be sent when necessary.

22. Business Transfers

If Nizvopik is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

23. International Data Processing

Some Nizvopik infrastructure or third-party service providers may operate in countries outside Pakistan.

Where information is processed internationally, Nizvopik will take reasonable steps to protect the information in accordance with applicable requirements.

24. Your Privacy Choices

Depending on the service and applicable law, you may have rights or choices regarding your personal information.

These may include requesting:

  • Access to certain personal information.
  • Correction of inaccurate information.
  • Information about how your data is used.
  • Deletion of certain information where applicable.
  • Restriction of certain processing where applicable.
  • Withdrawal of certain permissions, such as location access.

Some requests may be limited where Nizvopik is legally required to retain information.

25. Location Permission

You can normally control location access through your browser or mobile-device settings.

If you disable location permission, features requiring location information may become unavailable or less accurate.

26. Account Security

Users should:

  • Keep passwords confidential.
  • Never share OTPs.
  • Avoid sharing account credentials.
  • Log out from shared devices.
  • Keep devices secure.
  • Immediately report suspicious account activity.

Nizvopik will never intentionally ask users to provide passwords or OTPs through an insecure or unauthorized channel.

27. Accuracy of Information

Users and restaurants are responsible for providing accurate information.

Nizvopik is not responsible for privacy or operational problems resulting from false, outdated, or incorrectly entered information provided by a user or restaurant.

28. Links to Other Websites

Nizvopik may contain links to third-party websites or services.

Nizvopik is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of third-party services before providing personal information.

29. Changes to This Privacy Policy

Nizvopik may update this Privacy Policy from time to time.

When changes are made, the "Last Updated" date at the top of this page may be updated.

Where appropriate, significant changes may also be communicated through the platform or other available communication channels.

30. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Nizvopik through the official contact information provided on our website.

Nizvopik

Website: Nizvopik.com

31. Acceptance

By using Nizvopik services, creating an account, starting a trial, placing an order through a Nizvopik-powered restaurant system, or otherwise interacting with the platform, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the relevant Nizvopik services.